Downgrade Your Account
We are sorry to hear that you may be thinking of downgrade your membership with Plexus Worldwide. We are very grateful for all of our Customers and hope you will remain with Plexus; however, if you decide to downgrade your membership, please first review some of your available options:
| VIP Customers can convert to Retail Customers | |
| Brand Ambassadors can convert to VIP Customers or Retail Customers |
Please click on your markets Intent to Cancel Form to downgrade your account. If you have any further questions please reach out to Plexus Worldwide Customer Service (011)523350041060.
Cancel your Account
We are sorry to hear that you may be thinking of cancelling your membership with Plexus Worldwide. We are very grateful for all of our Customers and hope you will remain with Plexus; however, if you decide to cancel your membership, please first review the important information in the sections below.
Returns
If you complete the Cancellation form within 60 days of your annual membership fee renewal, Plexus will refund the charge and cancel your membership completely at that time.
If you have product that needs to be returned, and falls within our policy of 60-Day Money Back Guarantee or buyback policy, please review the details of our refund/return policy. If you agree with the terms, contact Customer Service with the applicable order number and product(s).
Re-Enrollment
You cannot re-enroll until after 1 year since you last paid your annual membership fee (1 year past due, as described in the definitions of an inactive VIP Customer/Brand Ambassador in this article.) If you decide to return, you will not be given the option to re-instate the same account/ID number.
Plexus Pay
We suggest contacting Plexus Pay (the company through which commissions are paid) to retrieve any remaining commissions you have, and to close your Plexus Pay account. This can only be done by the Brand Ambassador and will not be done by Plexus Worldwide during the cancellation process.
Contacting Support for Plexus Pay
Plexus Pay is a 3rd party service. For help with Plexus Pay issues, contact Plexus Pay Customer Service:
| Contact Method: | Hours of Operation: | Contact Information: |
| Phone |
Open 24 hours from Sunday 9:30 pm EST until Friday 10:00 pm EST. |
Worldwide: 1-866-844-5682 |
| Chat |
Open 24 hours from Sunday 9:30 pm EST until Friday 10:00 pm EST. |
Chat option located at the bottom right-hand corner of the Plexus Pay website |
| The online support team will reply as soon as possible. | us@plexus-pay.com |
Intent to Cancel Forms
To request to Cancel or Downgrade your Account, please fill out the appropriate form depending on where you reside:
You will receive an auto-response saying that Plexus has received your submission. Once your form has been processed and your account is cancelled/downgraded by a member of our team, you will receive a confirmation email. All Cancellation forms are processed in the order they are received.
If you need help with this form, please call or chat with Customer Service for assistance.