90 Day Guarantee Policy

Important Note
Once an order has been placed, it cannot be modified or canceled.

90-Day Money Back Guarantee

Our goal at One Plexus is to contribute to your health and happiness. That's why we stand behind the quality of our products. We're so confident they'll help you achieve the lifestyle you want, we offer a full refund within 90 days of the purchase date . 

If you are unsatisfied with a product, you have 90 days from the date of purchase to return your order for a full refund (less shipping). This includes the Annual Membership Fee for Brand Ambassadors/VIP Customers.

• Multilog Internacional Tultitlán
  Av. Estado de México No. 3 - A-Bodega 2, San Mateo Cuautepec, 54948 Fuentes del Valle, Méx.

**All requests must be made within 90 days of the product purchase and are limited to one refund request per product.

Limitations

Both Brand Ambassadors and customers are limited to one refund request per product.

Example: If 2 bottles of Bio Cleanse were ordered September 1st and again on October 1st, and the refund is requested for both orders at the same time within 90 days of the first order, the refund may include 4 bottles of Bio Cleanse.

*Retailer Packs are eligible for refund under the 90-Day Guarantee, as a whole. Partial refunds are not permitted.

Exceptions

• Some promotional items are not covered by this guarantee and are non-refundable. 
• Orders accidentally requested for customer pick-up at the Product Store in Scottsdale, Arizona (orders must be refunded and a new order must be created for shipment).

How to Request a Refund

You can request a refund by:

• The fastest way to request a refund is by completing and submitting an online Request Refund Form 
• Contacting Plexus Customer Service.
• Contact your Brand Ambassador if the product was purchased directly from a Brand Ambassador (the Brand Ambassador issues the refund).

Note: You will not receive a refund for the initial shipping charge and a fee of:

Refund to Original Method of Payment

Upon receipt of the Return Package, the Plexus Finance Department will process the refund. Wait up to 15 business days from the day the return shipment is received so that the funds appear in the client's or Brand Ambassador's account, less shipping costs.

All refunds must be returned to the original payment method according to the Regulations of the institution financial. We cannot make exceptions.

If your original payment method is no longer active, communicate directly with the issuer of your card or institution financial to verify how will it apply your refund and if they will need time extra to apply the funds to your account.

Exceptions: No exceptions will be made.

Please note: That all orders that are Returned to Sender automatically fall under the 60 Day Money Back Guarantee.