Forwarding Policies

• The order will be processed in our internal system.
• After generating the order, it travels to our warehouse system.
• Your package is processed, labeled and delivered to the parcel company.
• When the parcel company receives your order, it is entered into the tracking system, where with your tracking number you can track the transit of your order to remain aware of the day of delivery.
• The order delivered to the doors of your home.

• Shipping processes are 5-7 business days.
• An order processed on the weekend is processed within the next business day.
• In order for the order to be sent, the order needs to be accepted, that is, its payment must be accepted by your bank, or in the OXXO system.

• When spending more than 7 days without receiving your package (in an urban area)
• When spending more than 12 days without receiving your package (in rural areas)

• As long as you meet the requirements of our terms and conditions.
• If the order has less than 7 days in urban areas or 12 in rural areas, a forwarding is NOT necessary. The order follows in corresponding delivery time.

• Ask to open a “ticket” to document the case.
• The corresponding department will contact you to schedule the forwarding to the office closest to your address.
• In addition to verifying if there will be a charge for the forwarding.

• Please contact our call center within 10 days of receiving the package.
• If your reshipment proceeds, you will need to provide the information of the corresponding products.
• If there is a missing product in the order, a second shipment will be generated with the missing product.
• If your received product is incorrect, we will need to return the product to us, once it arrives at our Plexus offices in Guadalajara, the reshipment of the correct product is generated.

Address:

Cvln. Jorge Alvarez del Castillo 1082-1
Mezquitan Country
Guadalajara, Jalisco, C.P. 44620

• You need to contact us within the first 10 days after receiving your package.
• If you comply with the timing of this incident, your reshipment will be generated without the need to send us the damaged product.

• All reshipments will be sent to the addressee's closest office.
• From the second forwarding, the forwarding will have a cost assigned by the parcel service subject to temporality.
• All reshipments must be requested by the Brand Ambassador who owns the account.
• It has a maximum time limit of 30 days to process a reshipment from the moment the order is generated.

• Your first forwarding is free.
• From the second forwarding, this will generate a cost assigned by the parcel service subject to temporality.