Plexus GO is available to all VIPs and Brand Ambassadors. If you are experiencing login issues, please update your Plexus Go app. If you are still experiencing login issues, please Contact us.
Frequently Asked Questions
| Question | Answer |
| How do I login? | You will log in using your email address and password. This is case-sensitive, so take care when entering your information. |
| Can I reset my password through Plexus GO? | Your password cannot be reset through Plexus GO. You can either do this by accessing your Plexus Back Office and using the ‘Forgot Password’ link or contact Customer Service for assistance. |
| How soon after signing up with Plexus can a new VIP or Brand Ambassador log in to Plexus GO? | We advise waiting 3-5 minutes after your account is created to attempt to log in to the app. |
| If the password is reset, how long does it take for the change to reflect in Plexus GO? | You will need to wait 3-5 minutes to type in your new password. Then, you can log in using your new password. |
| Will I get locked out of my account if I have too many failed login attempts? | Yes, you have 10 attempts to login before getting locked out. Contact customer service for assistance. |