Plexus GO is available to all VIPs and Brand Ambassadors. If you are experiencing login issues please Contact us.
Frequently Asked Questions
| Question | Answer |
| How do I login? | You will login using the same username and password used to access your Plexus Back Office. This is case sensitive, so take care when entering your information. |
| Can I reset my password through Plexus GO? | Your password cannot be reset through Plexus GO. You can either do this by accessing your Plexus Back Office and using the ‘Forgot Password’ link or contact Customer Service for assistance. |
| How soon after signing up with Plexus can a new VIP or Brand Ambassador log in to Plexus GO? | We advise waiting 3-5 minutes after your account is created to attempt to log in to the app. |
| If the password is reset, how long does it take for the change to reflect in Plexus GO? | You will need to wait 3-5 minutes to type in your new password. Then you can log in using your new password. |
| Will I get locked out of my account if I have too many failed login attempts? | No, your account will not lock after too many failed attempts at logging in. Once the correct information is entered, you will be able to login. |