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Edit Product Subscription

Product Subscription Orders

When Account Holders have a Subscription Order, it means their selected products are shipped automatically each month. Account holders can have multiple subscription orders. You can change your Subscription at any time in My Account

Items Not Eligible for Subscription

These items are not eligible for Subscription Order:

  • NFR (Not For Resale) products for International markets
  • Limited Time (limited time offer products can be added as a one-time subscription order, view article Product Subscription: One-Time Order) or Promotional items
  • Sampling System items (Trial Packs are eligible for Subscription orders, as long as they are not ordered through the Sampling System.)

 

Editing Your Product Subscription

Account Holders can update the shipping date, address, method, and payment info in Plexus My Account.

To make sure your changes take effect before your next shipment, keep in mind:

  • An Order CANNOT be CANCELLED OR CHANGED ON THE DAY OF PROCESSING. 
  • Changes to your Subscription MUST BE RECEIVED AT LEAST TWO (2) BUSINESS DAY PRIOR to the next processing date of your Subscription. 
  • Changes completed after 11:59 PM EST will take effect the following day. 
  • Decreasing products from your Subscription may cause you to lose your Perks Credits if you fall below 100PV. 
  • In the label address lines 1 – 3, there is a 30-character limit, including spaces and punctuation.

To edit the Subscription, Log in to My Account through plexusworldwide.com.

  1. Hover your mouse over the circle icon with your initials in the upper right section.
  2. Click Subscription.
  3. Choose the Subscription you’d like to update and click View Details.

On the Subscription details page, you can edit any of the following fields:

Field to Edit: 

 How to Edit Field:

Shipping Date
  • Click Change Date, and select the new date for your Subscription.
  • Click Save Changes.

Shipping Address
  • In the bottom Left corner, click Edit next to Shipping.
  • Click Save Changes
  • To add or delete an address, click on Address Book.
    Note: You can only keep three addresses on your account.

Shipping Method
  • In the bottom Left corner, click Edit next to Shipping.
  • Under Method use drop down to select shipping method.
  • Click Save Changes

Payment Method
  • Under Payment click Edit.
  • If you need to update existing credit card select the card you want to update and click Update Credit Card.
  • After selecting your preferred payment method, the change will automatically save.

Shipping to a Different Country

  • Change market to the country you are in by hovering over market flag in top right corner
  • Update address using steps above
  • Add products
    • You can only order products that are available in the market where your order is being delivered. NFR items are not eligible for subscriptions.

 

Adding/ Removing Products

*When editing a subscription, you cannot remove all items; you must add items first and then remove items you do not want.

To remove a product from your Subscription:

Steps Action to be taken
1.

Login to My Account through plexusworldwide.com.
2.

Hover your mouse over the circle icon with your initials in the upper right section.
3.

Click Subscription.
4.

Choose the Subscription you’d like to update and click View Details.
5.

Click Remove (located to the right of the product you wish to remove).

 

To add product to your Subscription order:

Steps Action to be taken
1.

Click +Add Product to Subscription above the existing products. From within the View Details section of the subscription
2.

Find your desired product. 
3.

Scroll your mouse over the product, select the quantity you want, and click Add.
4.

Click save changes.
5.

You should see that the product was added to your Subscription.

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